Return Policy

Return Policy

At Urban Gleam, we want to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process. Please read the following guidelines for our return policy:

1. Eligibility for Returns

1.1 Products can be returned within 7 days of delivery.

1.2 To be eligible for a return, the product must:

  • Be unused and in its original condition.

  • Have all original packaging, tags, and accessories.

  • Not be a non-returnable item (see section 1.3).

1.3 Certain products, such as cosmetics, beauty products, and personal care items, are non-returnable for hygiene and safety reasons. Please check the product description for more details.

2. Return Process

2.1 To initiate a return, contact our customer support team at support@urbangleam.com or call us at [Insert Phone Number] with the following details:

  • Your order number.

  • Reason for the return.

  • Photos of the product, if applicable.

2.2 Once your return request is approved, we will provide you with instructions for returning the product.

2.3 You are responsible for the cost of return shipping unless the product is defective or incorrect.

3. Refund Policy

3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3.2 If approved, refunds will be processed within 7-10 business days. Refunds will be issued in the form of store credit or via the original payment method (Cash on Delivery refunds will be issued as store credit).

3.3 Shipping fees are non-refundable.

4. Damaged or Defective Products

4.1 If you receive a damaged or defective product, please contact us within 48 hours of delivery.

4.2 Provide photos of the damaged product and its packaging as proof.

4.3 We will arrange for a replacement or a full refund, including shipping costs, for damaged or defective items.

5. Exchanges

5.1 Exchanges are subject to product availability. If the item you wish to exchange is out of stock, you can choose a refund or store credit.

6. Non-Returnable Items

6.1 The following items are not eligible for returns or exchanges:

  • Opened or used cosmetics and beauty products.

  • Personal care items such as skincare or haircare products.

  • Items marked as "Final Sale" in the product description.

7. Contact Information

For any questions or concerns about our return policy, please contact us:

Email: support@urbangleam.com

We are here to ensure your shopping experience with Urban Gleam is delightful and satisfying. Thank you for choosing us!