Payment Methods

At Urban Gleam, we aim to make your shopping experience convenient and secure. Currently, we offer the following payment method:

1. Cash on Delivery (COD)

1.1 We accept Cash on Delivery (COD) as our primary payment method for all orders.

1.2 With COD, you can pay for your order at the time of delivery, ensuring a hassle-free and secure shopping experience.

1.3 COD is available for all locations across India where our delivery partners operate.

2. Important Information About COD

2.1 Please ensure that you or someone authorized is available at the delivery address to make the payment when your order arrives.

2.2 Payments must be made in Indian Rupees (INR) and in cash. Our delivery personnel do not accept cheques, cards, or any other form of payment at the time of delivery.

2.3 We do not offer partial payments on COD orders; the full amount must be paid at the time of delivery.

3. Why Choose Cash on Delivery?

• Secure: No need to share sensitive payment details online.

• Convenient: Pay only after receiving your order.

• Hassle-Free: Ideal for customers who prefer traditional payment methods.

4. Contact Us

If you have any questions or need assistance with payment, please feel free to contact us:

Email: support@urbangleam.com

Thank you for shopping with Urban Gleam. We’re committed to providing you with a seamless shopping experience!

Return Policy

At Urban Gleam, we want to ensure you are completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return process. Please read the following guidelines for our return policy:

1. Eligibility for Returns

1.1 Products can be returned within 7 days of delivery.

1.2 To be eligible for a return, the product must:

• Be unused and in its original condition.

• Have all original packaging, tags, and accessories.

• Not be a non-returnable item (see section 1.3).

1.3 Certain products, such as cosmetics, beauty products, and personal care items, are non-returnable for hygiene and safety reasons. Please check the product description for more details.

2. Return Process

2.1 To initiate a return, contact our customer support team at support@urbangleam.com or call us at [Insert Phone Number] with the following details:

• Your order number.

• Reason for the return.

• Photos of the product, if applicable.

2.2 Once your return request is approved, we will provide you with instructions for returning the product.

2.3 You are responsible for the cost of return shipping unless the product is defective or incorrect.

3. Refund Policy

3.1 Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

3.2 If approved, refunds will be processed within 7-10 business days. Refunds will be issued in the form of store credit or via the original payment method (Cash on Delivery refunds will be issued as store credit).

3.3 Shipping fees are non-refundable.

4. Damaged or Defective Products

4.1 If you receive a damaged or defective product, please contact us within 48 hours of delivery.

4.2 Provide photos of the damaged product and its packaging as proof.

4.3 We will arrange for a replacement or a full refund, including shipping costs, for damaged or defective items.

5. Exchanges

5.1 Exchanges are subject to product availability. If the item you wish to exchange is out of stock, you can choose a refund or store credit.

6. Non-Returnable Items

6.1 The following items are not eligible for returns or exchanges:

• Opened or used cosmetics and beauty products.

• Personal care items such as skincare or haircare products.

• Items marked as "Final Sale" in the product description.

7. Contact Information

For any questions or concerns about our return policy, please contact us:

Email: support@urbangleam.com

We are here to ensure your shopping experience with Urban Gleam is delightful and satisfying. Thank you for choosing us!

Shipping Information

At Urban Gleam, we are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy to understand how we handle and deliver your purchases.

1. Shipping Locations

1.1 We currently ship to all locations across India where our delivery partners operate.

1.2 If your location is not serviceable, you will be notified during the checkout process.

2. Shipping Charges

2.1 We offer free shipping on selected products. Look for the "Free Shipping" label on eligible items.

2.2 For products without free shipping, a nominal shipping charge will be applied during checkout. The shipping charge will be displayed clearly on the product page and at checkout.

3. Delivery Time

3.1 Orders are processed within 1-2 business days after confirmation.

3.2 Delivery times vary depending on your location:

• Metro Cities: 3-5 business days

• Non-Metro Cities and Rural Areas: 5-10 business days

3.3 Please note that delivery times are estimates and may vary due to factors beyond our control, such as weather conditions or courier delays.

4. Order Tracking

4.1 Once your order is shipped, you will receive a confirmation email or SMS with your tracking details.

4.2 You can use the tracking number provided to monitor your shipment’s progress on our delivery partner’s website.

5. Cash on Delivery (COD)

5.1 All orders are shipped with the Cash on Delivery (COD) payment option. Please ensure someone is available at the delivery address to make the payment.

5.2 Orders with COD payments require full payment upon delivery.

6. Failed Delivery Attempts

6.1 Our delivery partner will make up to three attempts to deliver your package. If the delivery fails, the order will be returned to us.

6.2 You may contact us to reinitiate the delivery, but additional shipping charges may apply.

7. Undeliverable Packages

7.1 In rare cases, if a package is deemed undeliverable (e.g., incorrect address, customer unavailable), it will be returned to us. We will contact you to confirm the address and arrange for re-delivery.

8. Contact Us

If you have any questions or concerns about shipping, please contact us:

Email: support@urbangleam.com
Phone: [Insert Phone Number]
Address: [Insert Address]

Thank you for choosing Urban Gleam. We look forward to serving you!

Contact Us

We value our customers and are here to assist you with any questions, concerns, or feedback. Please feel free to reach out to us through any of the following methods:

1. Customer Support Email

Email: support@urbangleam.com
Our team is available to respond to your emails promptly. Feel free to contact us for any queries related to orders, returns, or general information about our products.

2. Social Media

Connect with us on our social media platforms for the latest updates, offers, and promotions:

• Facebook: [Insert Facebook Link]

3. Hours of Operation

Our customer support team is available during the following hours:

• Monday to Friday: 9:00 AM to 7:00 PM

• Saturday: 10:00 AM to 5:00 PM

• Sunday: Closed

4. Common Queries

Before contacting us, you can also check our FAQs section for quick answers to common questions regarding shipping, returns, and payment methods.

Thank you for choosing Urban Gleam. We are dedicated to providing you with the best shopping experience and are here to help every step of the way!